Straight answers. The ones you’d want before you buy.
FAQ
The offer
How does BUY 2, GET 2 FREE work?
Add any 3 pieces and pay for 2: the lowest-priced one is free, and your 18k bracelet is added on top. No code, nothing to claim — it all happens in your cart. Only 50 pieces per watch, so when they’re gone, they’re gone.
How do I get the free 18k bracelet?
It’s added to your cart automatically, with every order — even if you buy just one piece. It’s an 18k gold-plated bracelet worth $39, yours at $0. Pick Gold or Silver right in the cart.
Why only 50 pieces per watch?
Because each watch is released in a run of 50, and restock is not guaranteed. When the one you want is in stock, that’s the moment. If it sells out, email us and we’ll tell you if it’s coming back.
Materials & care
Is it real gold?
It’s 18k gold, double-layer plating over a premium 316L stainless steel core — not solid gold, and we never pretend it is. That’s the whole idea: it looks like old money, and you pay like new money. The Silver finish is polished premium steel.
Will it tarnish or turn my skin green?
No. The steel core is hypoallergenic and the 18k plating is tarnish-free: no green wrist, no itch. And the color is covered for life — see the warranty below.
Can I shower or swim with it?
Yes. Shower, sea, gym — it stays on. It’s made for every day: you never have to take it off. The glass is scratch- and impact-resistant mineral glass.
What does the lifetime color warranty cover?
The color of your piece, for life. If the 18k gold ever fades or tarnishes, email support@caducci.com with a photo and we make it right. No forms, no small print.
Sizing & the box
Will the watch fit my wrist?
Yes — a free sizing kit is in every watch box. Remove or add links at home in minutes, no jeweler needed. Small wrists are where our watches look best.
What’s in the box?
Your watch, the sizing kit, and the CADUCCI gift box — ready to give, even if it’s to yourself. Your free 18k bracelet ships in the same order.
Shipping
How long does shipping take?
Your order ships within 1–2 business days and arrives in 5–10 business days (usually within 7), tracked all the way. Shipping is free, everywhere we deliver.
Do I pay customs or duties?
No. CADUCCI pays all duties and customs. The price you see at checkout is the price you pay — nothing to pay at the door.
Where is my order?
Use Track your order with your order number and email. Tracking goes live once your parcel ships. If it stops moving or never arrives, we reship it free.
I made a mistake in my address. Can I change or cancel my order?
Email support@caducci.com right away with your order number. Orders ship fast, and once a parcel is on its way we can’t change the address. Either way, the 30-day promise still covers you.
Returns & about CADUCCI
What if I don’t love it?
Love it or we make it right. 30 days, and you keep it. Tell us within 30 days of delivery and we’ll send you a different piece or store credit — and you keep the one you have. Nothing to ship back. Anything else, write to support@caducci.com: a real person answers in 5 minutes.
Is CADUCCI legit?
Yes. 135,000+ women wear CADUCCI, with 2,100+ reviews at 4.7/5. Born in Florence, designed in Italy, by a founder — Alex — who designs only for women. Every order ships tracked with duties paid, and a real person answers at support@caducci.com, in 5 minutes, day or night.
Where is CADUCCI designed?
Designed in Italy. CADUCCI was born in Florence. Every piece comes with the same promise: 18k gold on premium steel, a free sizing kit in every watch box, and 30 days to love it.
Still wondering?
Write to support@caducci.com — a real person answers in 5 minutes, day or night. Have your order number handy if it’s about an order.